PaperNest resources

Contact PaperNest

Last updated: 9 October 2026

Reach the team for platform support, institutional onboarding, and help finding the right journal or conference contact.

Account and platform support

For sign-in, uploads, profile, submission records, or review-access problems, start with the Help Center or email below. Include your registered email, role, venue, affected page, approximate time, and submission or assignment reference.

Editorial questions

Send questions about scope, review decisions, revisions, camera-ready files, and publication to the responsible editor or chair through the permitted submission conversation. Support can help identify the venue contact but cannot independently reverse an editorial decision or extend a deadline.

Conferences and institutional enquiries

Visit the Organizer Guide or institutional information page. Conference creation requires the relevant access and may require approval. Include your organization, event or journal, expected participants, target dates, and workflow requirements in an enquiry.

Specialist requests

Use Data Rights for personal-data requests, Security Reporting for suspected vulnerabilities, Accessibility Support for barriers, and Publishing Ethics & Appeals for integrity concerns.

What to send

Provide a short description, the steps you tried, expected versus observed behavior, and a redacted screenshot or request identifier if available. Do not email passwords, access tokens, payment-card details, confidential reviews, or full manuscripts in an initial request. Identify any time-sensitive deadline and your preferred way to receive help.

Support and event logistics

Response times depend on the responsible team and any separately agreed support arrangement. Event travel, accommodations, fees, refunds, and onsite arrangements are handled by the organizer. A support email does not confirm registration, publication, payment, or a deadline extension.

Contact

For support, institutional enquiries, or general questions, email media.brainfoundation@gmail.com.
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